We are committed to providing our customers with exceptional products and service at Nordic Pure, Inc. This Policy outlines the conditions under which returns and refunds may be granted for orders placed through our website (https://nordicpure.com) or via phone with Nordic Pure, Inc. customer service. By placing an order with Nordic Pure, Inc., you agree to abide by this policy. We reserve the right to modify this policy without prior notice. 

Returns/Refunds 

If you receive a damaged product or the wrong product, please contact our customer service team or complete the Return/Damage form online (https://www.nordicpure.com/return-or-damaged-form/) within 30 days of receiving the order.  Nordic Pure, Inc. will require that you provide a minimum of two images of the damaged or wrong product shipped.  Upon receiving the required documentation, Nordic Pure, Inc. will either replace the product or issue a refund. For wrong product shipped, Nordic Pure, Inc. will cover the cost of return shipping. For wrong product ordered, the cost of shipping will be deducted from the customer refund amount.  Our customer service team will be able to provide you with information on the return shipping cost. 

All returns must be in original Nordic Pure, Inc. packaging. Filters must not contain unoriginal markings and must be from a smoke-free and pet-free environment. All returns are subject to inspection by Nordic Pure, Inc. before any refund is issued to verify the accuracy of the return and ensure the product is in its original state. Returns that do not meet the conditions outlined in this policy may be refused or subject to additional fees. 

Please allow up to 10 business days for the refund to be issued to your original payment method. 

Cancellations 

To cancel a subscription order, please access your online account by going to (https://nordicpure.com/my-account), click on “Subscriptions,” and then click “Cancel” on the subscription you wish to end.  You may also call Nordic Pure, Inc. customer service to cancel your order.  Orders cannot be on ship date.  They must be canceled prior to that date. Please note: On subscription setup, customers receive email reminders five days prior to the scheduled order ship date to make any necessary changes or cancellations.   

To cancel a non-subscription order, please contact Nordic Pure, Inc. customer service immediately.  Order cancellations are not guaranteed, and you may not have the option to be canceled if it has been processed through the shipping facility. 

Address Corrections 

If the shipping address you provided is incorrect or incomplete, please contact Nordic Pure, Inc. customer service immediately so we can attempt to correct your information before order processing. If the order has already shipped and needs to be re-routed by the carrier, you are responsible for any additional fees if the carrier is able to make change.  To avoid carrier fees, you can log into Fedex.com, make a Free Delivery Manager account, and hold the package at a local Fed Ex terminal or local Fed Ex drop-off location (example: Walgreens). 

If you provided the wrong address, and the item is delivered to that address Nordic Pure, Inc. is not responsible for any lost packages or replacements. 

Contacting Customer Service 

For any questions, concerns, or assistance with returns, refunds, and cancellations please contact our customer service team by calling 1-800-590-0339 or click here. 

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