If you ordered the wrong size filter, please give us a call or fill out the Request Return Authorization form below. Please note that any refused delivery or returned item fees will be your responsibility. Currently the rejected delivery cost is $18.50 per box and if you need a box returned due to ordering the wrong size normal return label fees range from $10- $25.00 depending on size and weight of the item and our current contracted Fed Ex Ground Shipping Rates.
In the event that you did not receive the air filter size that you ordered, please fill out the Request Return Authorization form below so we can ship you the correct item immediately. We apologize for the error. You will not be charged return shipping for our mistake. We will ask you to tape the box and set it out on your porch for pick up via UPS within 72 hours.
Returns are accepted within 30 days of your order unless otherwise stated on the product details page. We recommend processing your return as soon as possible by phone or filling out the form below. Give us a call at 1-800-590-0339 ext. 2, and we will be glad to help you. Our USA office is open from 8am-5pm Central Time Zone.
Exact Custom air filters are non-refundable or returnable because they are handmade especially for you.
If your item was damaged by the shipping carrier, please contact us using the form below so we can immediately replace the item. Do not call the carrier and file your own claim. We must as the shipper do this for you. Please do not refuse the package, as this will delay the replacement process as well as cause additional fees. By contacting us first, we can take care of the damaged item without any cost to you.
Notify Nordic Pure of Damaged Item
If the shipping address you provided is incorrect or incomplete, please contact us by phone 800-590-0339 as soon as possible so we can attempt to correct your information prior to your package being shipped. If the item has already shipped and needs to be re-routed by the carrier, you are responsible for any additional fees or you can log into Fedex.com and make a free Delivery Manager account and have the package held at a local Fed Ex terminal or local Fed Ex drop off location example: Walgreens
In the event that you provided the wrong address, and the item is delivered to that address Nordic Pure is not responsible for any lost packages.